Hopefully we have covered most of the questions that
might come up relating to Keyboard Player and the website, however if
you can't find the answer to your question here, then please Contact
Us
No part of the Keyboard Player web site,
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any form whatsoever without the prior written permission
of the publishers. The publishers do not necessarily agree
with views expressed by contributors, nor do they accept
any responsibility for errors of interpretation in the subject
matter in the magazine or any results arising there from.
Keyboard Player Adobe PDF Downloads
are only for use by the individual who purchased the download,
and should not be copied or distributed in any form without
the prior written permission of the publishers.
If you are having difficulty finding Keyboard Player in the shops, you can either purchase the magazine from our website or alternatively contact our distribuator using this form, and they will reply within three working days informing you where a copy can be bought.
I
can't find the product review that I am looking for?
Don't panic, we have been reviewing keyboards, organs,
pianos and many other related products since 1979, so the
review you want may be in our archive, but hasn't made it
onto the website yet. Please contact us at Email
Information and we will do our best to get you the review
you need.
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When paying
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Current shipping rates are added to the final price when
you purchase Back Issues or Current Issues. Subscriptions
include all shipping costs in the price stated on the subscriptions
page. Current shipping rates are as follows:
Uk Delivery is shipped via the standard Royal Mail service,
so expect 2-4 days for your Issue to turn up after payment.
European Delivery is shipped via air, and will normally
take 5-7 days for your order to arrive with you. With Worldwide
Delivery's you should expect the shipment to be with you
within 10-14 days.
Keyboard Player will ship to anywhere in there world, so
don't worry if you are in the middle of nowhere, we will
get your copy of Keyboard Player to you.
An Adobe PDF (Portable Document File) is a file format
that works with Adobe Acrobat and Acrobat Reader. This type
of file allows us to best retain Keyboard Player's page
layout in an electronic format. The Adobe Acrobat Reader
program is available to download free of charge from Adobes
website.
Is
the PDF Issue the same as a hard copy of the magazine?
The PDF Issue has exactly the same article
content as the hard copy of the magazine. Some older PDF
issues do not contain any advertising or classified ads.
A PDF Article is an exact copy of the article from the
hard copy of the magazine. Articles include all text, and
pictures from the hard copy. 3 different types of articles
are available:
In-Depth Review: Hardware or Sofware
review of a featured product.
Key People: Interviews and profiles
of the key people in music and keyboard player business.
Feature: An article from 1 of our many
editorials over the years.
How
and when will I be able to download my Adobe PDF purchase?
After you have completed the payment
process, you will be returned to the Keyboard Player Site
where you will be able to download the issue or article.
You will also be sent an email detailing where you can download
the issue or article from. The link to the file will expire
after 24hours, so please make sure you download the issue
or article to your computer within that time. The link also
details file size and contact information regarding your
purchase.
PDF Articles are between 100KB - 1MB in file size, and
may take anywhere between 20 seconds to 5 Minutes to download
on a standard dial-up Internet service (56k)
PDF Issues are between 3.5MB - 5MB in file size, and may
take anywhere between 15 to 20 Minutes to download on a
standard dial-up Internet service (56k)
Broadband users will be able to download PDF files in a
fraction of the time stated above.
The
PDF Article or Issue I would like is not available to download?
We are in the process of adding most of our Issues and
Articles online, however if the issue or article you require
hasn't made it onto the website yet, please contact us at
Email
Information and we will do our best to get you the Issue
or Article you need.
Why
is the price of the current issue listed as £2.45 when
the cover price is £3.20?
What you actually pay (within the UK) is £3.20 when
post & packing is added but in reality we are selling
the current issue for what you would pay in the newsagents
but because of the way in which the web site software operates
it works better if we break it down in this way. The bottom-line
is that you are paying exactly the cover price without any
additions.
Keyboard Player Adobe PDF Downloads
are only for use by the individual who purchased the download,
and should not be copied or distributed in any form without
the prior written permission of the publishers. No part
of Keyboard Players web site, magazines or PDF downloads
may be reproduced in any form whatsoever without the prior
written permission of the publishers. The publishers do
not necessarily agree with views expressed by contributors,
nor do they accept any responsibility for errors of interpretation
in the subject matter in this magazine or any results arising
there from.
A Members Subscription will allow you
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– plus 25% off all other downloads.
After you login to the Members Area,
click the link on the status bar to view your membership
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Located beneath the login box is a password reminder link, click it, then enter your registered email address. Your login and password will be emailed to you.
Your membership will start when you
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issue will be the current issue at the time of login and
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this date.
I
don't seem to be able to login with my username and pass?
If you see the error message: "Error:
Invalid User / Pass" in the blue box above the login
fields, please Email
Sales and we will get you up and running ASAP.
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A message will normally appear to notify you of this, then
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this problem occuring again, you can either add 'members.keyboardboardplayer.com'
to your trusted sites, or enable automatic prompting for
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on how to configure the above options in Microsoft Internet
Explorer click
here
On each login to the Members Area during
the last 2 weeks of your membership subscription, you will
be notifed that your membership is due to expire and will
have the option to renew your membership
as required. After your membership has expired you will
no longer have the option to renew your membership, so you
will have to take out a new subscription to continue to
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When
will I receive my membership username and pass?
An email detailing your username and
password will be sent to you within 5 minutes of completing
the payment process. If you do not receive this, please
Email
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