Keyboard Player Magazine
The essential guide to making keyboard music
 
 
Keyboard Player Magazine - Keyboard Reviews, Keyboard Tuition, Piano Music Arrangements
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Frequently Asked Questions
 
Hopefully we have covered most of the questions that might come up relating to Keyboard Player and the website, however if you can't find the answer to your question here, then please Contact Us
 
General
   
  • Keyboard Player Copyright 2008
  • How frequently is Keyboard Player published?
  • Which shops can I purchase Keyboard Player from?
     
    Web Site Queries
       
  • I can't find the product review that I am looking for?
     
    Keyboard Player Membership Queries
       
  • What is a Keyboard Player Members Subscription?
  • When will I receive my membership username and pass?
  • Will I receive a hard copy of the magazine as part of my membership?
  • How can I view my membership details?
  • I have forgotten my login password?
  • When will my membership start?
  • I don't seem to be able to log in?
  • Nothing happens when I click to download an article or magazine?
  • How can I renew my membership?
     
    Price & Payment Queries
       
  • What are the costs of articles and issues?
  • What are the costs of subscriptions?
  • How will I pay for my purchase?
  • The checkout page does not give me the option of paying without a paypal account?
  • What are the accepted payment methods?
  • When paying by debit/credit card I get the error message "card already registered to a paypal account"?
  • When paying by debit/credit card I get the error message "email address already registered to a paypal account"?
  • How will my payment show up on my debit or credit card bill?
  • How can I convert GBP(£) into another currency?
  • Why is the price of the current issue listed as £2.75 when the cover price is £3.50 ?
       
    Shipping Queries
       
  • How much does shipping cost me?
  • How long does shipping take?
  • Where will Keyboard Player ship to?
     
    Adobe PDF Queries
       
  • What is an Adobe PDF?
  • Is the PDF Issue the same as a hard copy of the magazine?
  • What is a PDF Article?
  • How and when will I be able to download my Adobe PDF purchase?
  • What are the file sizes of Adobe PDF downloads?
  • The PDF Article or Issue I would like is not available to download?
  • Can I re-distribute or publish the PDF download?
     
    Keyboard Player Copyright 2008
    No part of the Keyboard Player web site, magazine contents or PDF downloads may be reproduced in any form whatsoever without the prior written permission of the publishers. The publishers do not necessarily agree with views expressed by contributors, nor do they accept any responsibility for errors of interpretation in the subject matter in the magazine or any results arising there from.

    Keyboard Player Adobe PDF Downloads are only for use by the individual who purchased the download, and should not be copied or distributed in any form without the prior written permission of the publishers.
     
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    How frequently is Keyboard Player published?
    The magazine is published on the last Thursday of every month.
     
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    Which Shops can I purchase Keyboard Player from?
    If you are having difficulty finding Keyboard Player in the shops, you can either purchase the magazine from our website or alternatively contact our distribuator using this form, and they will reply within three working days informing you where a copy can be bought.
     
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    I can't find the product review that I am looking for?
    Don't panic, we have been reviewing keyboards, organs, pianos and many other related products since 1979, so the review you want may be in our archive, but hasn't made it onto the website yet. Please contact us at Email Information and we will do our best to get you the review you need.
     
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    What are the costs of articles and issues?
    Current prices are as follows:
     
    Issue Prices
    Current Issue:£2.75 + Shipping
    Back Issue:£3.50 + Shipping
    PDF Current Issue:£3.50
    PDF Back Issue:£4.10
     
    Article Prices
    Review:£2.50
    Key People:£1.95
    Feature:£1.95
     
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    What are the costs of subscriptions?
    For all details on current subscription offers and prices, please visit our Subscriptions Page
     
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    How will I pay for my purchase?
    Online transactions are processed using secure encrypted web pages. payment types accepted include Visa, Mastercard, Amex, Maestro, Switch, Solo, Delta, Visa Electron and Paypal. Payments are handled by Paypal, a company owned by Ebay. A paypal account is not required to pay for Keyboard Player products. Please contact us via email if you would like to purchase a Keyboard Player product by cheque or postal order at Email Sales
     
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    The checkout page does not give me the option of paying for goods without a paypal account?
    If you have paid for goods using a Paypal account before, Paypal sometimes remembers this and won't give you the option to pay for goods using just a debit or credit card. To solve this problem you should delete all cookies from your computer. This can be done in options / preferences menu of your internet browser
     
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    What are the accepted payment methods?
    Accepted online payment methods include Visa, Mastercard, Amex, Maestro, Switch, Solo, Delta, Visa Electron and Paypal.
    Please contact us via email if you would like to purchase a Keyboard Player product by cheque or postal order at Email Sales
     
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    When paying by debit/credit card I get the message "card already registered to a paypal account"?
    This message is telling you that your credit or debit card is already registered to a paypal account. To pay for your goods you should either use a different credit or debit card or sign in and pay using your paypal account.
     
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    When paying by debit/credit card I get the message "email address already registered to a paypal account"?
    This message is telling you that your email address is already registered to a paypal account. To pay for your goods you should either use a different email address or sign in and pay using your paypal account.
     
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    How will my payment show up on my debit or credit card bill?
    Debit, Credit Card and Paypal payments will show up on statements as "KP MAGAZINE"
     
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    How can I convert GBP(£) into another currency?
    Please visit http://www.xe.com/ucc/ This is the XE.com Universal Currency Converter ®, the world's most popular currency tool. You can perform interactive foreign exchange rate calculations, using live, up-to-the-minute currency rates.
     
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    How much does shipping cost me?
    Current shipping rates are added to the final price when you purchase Back Issues or Current Issues. Subscriptions include all shipping costs in the price stated on the subscriptions page. Current shipping rates are as follows:
     
    Delivery TypeCost Of First ItemCost Per Additional Item
     
    Uk Delivery£0.75£0.60
    Europe Delivery£1.90£1.50
    Worldwide Delivery£3.00£2.60
     
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    How long does shipping take?
    Uk Delivery is shipped via the standard Royal Mail service, so expect 2-4 days for your Issue to turn up after payment. European Delivery is shipped via air, and will normally take 5-7 days for your order to arrive with you. With Worldwide Delivery's you should expect the shipment to be with you within 10-14 days.
     
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    Where will Keyboard Player ship to?
    Keyboard Player will ship to anywhere in there world, so don't worry if you are in the middle of nowhere, we will get your copy of Keyboard Player to you.
     
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    What is an Adobe PDF?
    An Adobe PDF (Portable Document File) is a file format that works with Adobe Acrobat and Acrobat Reader. This type of file allows us to best retain Keyboard Player's page layout in an electronic format. The Adobe Acrobat Reader program is available to download free of charge from Adobes website.
     
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    Is the PDF Issue the same as a hard copy of the magazine?
    The PDF Issue has exactly the same article content as the hard copy of the magazine. Some older PDF issues do not contain any advertising or classified ads.
     
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    What is a PDF Article?
    A PDF Article is an exact copy of the article from the hard copy of the magazine. Articles include all text, and pictures from the hard copy. 3 different types of articles are available:
    In-Depth Review: Hardware or Sofware review of a featured product.
    Key People: Interviews and profiles of the key people in music and keyboard player business.
    Feature: An article from 1 of our many editorials over the years.
     
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    How and when will I be able to download my Adobe PDF purchase?
    After you have completed the payment process, you will be returned to the Keyboard Player Site where you will be able to download the issue or article. You will also be sent an email detailing where you can download the issue or article from. The link to the file will expire after 24hours, so please make sure you download the issue or article to your computer within that time. The link also details file size and contact information regarding your purchase.
     
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    What are the file sizes of Adobe PDF downloads?
    PDF Articles are between 100KB - 1MB in file size, and may take anywhere between 20 seconds to 5 Minutes to download on a standard dial-up Internet service (56k)
    PDF Issues are between 3.5MB - 5MB in file size, and may take anywhere between 15 to 20 Minutes to download on a standard dial-up Internet service (56k)

    Broadband users will be able to download PDF files in a fraction of the time stated above.

     
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    The PDF Article or Issue I would like is not available to download?
    We are in the process of adding most of our Issues and Articles online, however if the issue or article you require hasn't made it onto the website yet, please contact us at Email Information and we will do our best to get you the Issue or Article you need.
     
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    Why is the price of the current issue listed as £2.45 when the cover price is £3.20?
    What you actually pay (within the UK) is £3.20 when post & packing is added but in reality we are selling the current issue for what you would pay in the newsagents but because of the way in which the web site software operates it works better if we break it down in this way. The bottom-line is that you are paying exactly the cover price without any additions.
     
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    Can I re-distribute or publish the PDF download?
    Keyboard Player Adobe PDF Downloads are only for use by the individual who purchased the download, and should not be copied or distributed in any form without the prior written permission of the publishers. No part of Keyboard Players web site, magazines or PDF downloads may be reproduced in any form whatsoever without the prior written permission of the publishers. The publishers do not necessarily agree with views expressed by contributors, nor do they accept any responsibility for errors of interpretation in the subject matter in this magazine or any results arising there from.
     
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    What is a Keyboard Player Members Subscription?
    A Members Subscription will allow you to receive Keyboard Player for a fixed number of issues as a PDF download. You will also receive a number of free downloads – number dependent on the length of subscription – plus 25% off all other downloads.
     
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    Will I receive a hard copy of the magazine as part of my membership?
    No, unless you subscribe to the magazine or purchase a copy separately, you will not receive a hard copy of the magazine.
     
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    How can I view my membership details?
    After you login to the Members Area, click the link on the status bar to view your membership details, which includes your start and end issue dates plus download information.
     
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    I have forgotten my login password?
    Located beneath the login box is a password reminder link, click it, then enter your registered email address. Your login and password will be emailed to you.
     
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    When will my membership start?
    Your membership will start when you login to the Members Area for the first time. Your start issue will be the current issue at the time of login and your membership will last the required number months from this date.
     
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    I don't seem to be able to login with my username and pass?
    If you see the error message: "Error: Invalid User / Pass" in the blue box above the login fields, please Email Sales and we will get you up and running ASAP.
    If you receive no error message after login has failed and are returned to the login page, it is likely that you do not have cookies enabled in your internet browser. To enable cookies, locate the internet options or preferences page in your browser. Cookie settings can normally be modified in the privacy section of your browsers options. For full information on enabling cookies in Microsoft Internet Explorer click here
     
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    Nothing happens when I click to download an article or magazine?
    Some browsers, including Microsoft Internet Explorer block automatic downloads as a security measure. A message will normally appear to notify you of this, then give you the option to download the file anyway. To prevent this problem occuring again, you can either add 'members.keyboardboardplayer.com' to your trusted sites, or enable automatic prompting for file downloads in your custom security level. For more information on how to configure the above options in Microsoft Internet Explorer click here
     
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    How can I renew my membership?
    On each login to the Members Area during the last 2 weeks of your membership subscription, you will be notifed that your membership is due to expire and will have the option to renew your membership as required. After your membership has expired you will no longer have the option to renew your membership, so you will have to take out a new subscription to continue to access the Members area.
     
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    When will I receive my membership username and pass?
    An email detailing your username and password will be sent to you within 5 minutes of completing the payment process. If you do not receive this, please Email Sales
     
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    Download or request your free copy of Keyboard Player Magazine here
     
     
    Current Issue
    0326 Jul 2008
    Issue 0326 - Roland Atelier AT300, Steinberg Cubase Essential 4,
    Recent Issues
    0325 Jun 2008
    Issue 0325 - CME M-Key, Synthogy Ivory Italian Grand,
    0324 May 2008
    Issue 0324 - Yamaha Motif XS6, Roland RD-700GX,
    0323 Apr 2008
    Issue 0323 - Kawai CN41 / CN21 / CN31, Korg PA500,
    0322 Mar 2008
    Issue 0322 - Yamaha MM6, Roland SonicCell,
     
     
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